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Frequently Asked Questions

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Since milestone is delayed will this affect the dates on my payment plan ?

AED 1050 Mortgage Registration fees Debit/Credit Card
AED 525 Admin fees Debit/Credit Card
AED 787.50 Emirates Real Estate Solution Debit/Credit Card
0.25% of mortgage Value + 290 + 540 Debit/ Credit Card – (as per DLD) this is for mortgage registration for Dubai Land Department.

When can I book the appointment?

Once the handover notice is issued and subject to bank confirmation that final manager's cheque is ready

How can I follow up on the status of the rectification and readiness of the unit?

You may contact us on may contact us on 800DPUAE or 800Meraas or drop us an email on customersupport@dp.ae / customersupport@meraas.ae to schedule a viewing appointment. You may also get in touch with the appointed engineer to provide with a more accurate update.

When do I need to make the payment?

Payment to be cleared on or before the due date mentioned on Handover Notice - Check Yardi for Handover Date

What is the validity of the DLP?

DLP is valid for 1 year from the date of project completion.

How to apply for a NOC for Major Modifications?

Application and request for Major Modification can be raised by contacting us on 800Meraas or email us on customersupport@meraas.ae to request for the warranty certificates.

What documents are required to apply for the NOC?

The below documents are required to apply for the NOC:

- Request letter with detailed Scope of Work signed by the owner/owners
- Appointment Letter of consultant/contractor
- Undertaking Letter from the Owner
- Undertaking Letter from the Consultant / Contractor
- Copy of Title deed
- Passport, Visa & Emirates ID copy of owner (and co-owners if applicable)
- Soft copy (on PDF) Plan of the existing and proposed modifications.

When will the NOC be issued?

Subject to receiving the necessary approvals - Major Modification NOC take 10 working days to be issued

Why have I not yet received my NOC?

You may contact us on 800Meraas or email us on customersupport@meraas.ae to follow up on the status of the NOC.

What consequences are there if modifications are done without an NOC?

For Modifications which are carried out against Community Guidelines and without NOC, a Violation Notice will be issued giving you a time frame to remove the modifications. Failure of removing the modification within the provided timeframe will result in fines being imposed by Dubai Development Authority (DDA)

Why is the request rejected?

The requested modification will be rejected if the scope of work and type of modification is against the community guidelines and DDA

Others have done the same work, why is my request rejected?

Such modifications are against the community guidelines & DDA and will result in violation notices and fines

Why is NOC required?

To ensure that the Modification is aligned with community guidelines and to avoid violation notices from being issued and risk of imposure of fines.

When can I Apply for Modification NOC?

Modification NOCs can be requested once all handover formalities are completed.

How to apply NOC for Minor Modifications?

Application and request for Minor Modification can be raised through RealConnect or by contacting Dubai Community Management on 8009933 or community@dubaicm.ae.

Dubai Community Management will advise or forward request toMERAAS modifications team if NOC is required from MERAAS to proceed further.

What documents are required to apply for the NOC?

If NOC is to be issued by MERAAS, then the following documents are required:

- Request Letter to DP requesting all modifications needed signed by the owner/owners
- Passport, Visa & Emirates ID copy of owner (and co-owners if applicable)
- Copy of Title deed
- Soft copy (on PDF) Plan of the existing and proposed modifications.

When will the NOC be issued?

Minor Modifications Permits are issued within the same day if applied through RealConnect - subject to approvals from DCM
Minor Modification NOC are issued within 2-3 working days

Will there be additional charges if new scope of work needs to be included in an issued NOC?

Minor Modifications are issued without any charges

Why is the request rejected?

The requested modification will be rejected if the scope of work and type of modification is against the community guidelines and DDA or if it is considered as a Major Modification

Why are there charges for the NOC?

The requested modification is considered as Major and the charges are administrative fees for the issuance of the NOC.

Who can apply for the NOC?

Owner, Tenant and contractor can apply for the NOC through RealConnect.

What are the charges for the NOC?

Minor Modifications are issued without any charges

When can I resell my property?

Resale of property can be initiated at any time once the Oqood or Pre-TD has been issued, however threshold amount has to be met in order to request for the NOC.

Can the buyer pay my outstanding balance?

The payment can be made by any party, 3rd party payment form to be updated incase the payment is not done by owner. However the payment and its receipts will be updated on the original owners name.

Is the application available on PlayStore & Apple Store?

Yes. Application is available on Android PlayStore and Apple Store. You can also visit the website - www.realconnect.ae

How do I create an account on RealConnect?

Account creation is linked to the registered email address & contact number which is provided at the time of purchase and mentioned on SPA. However, if the email address & contact number needs to be updated, please drop up an email on customersupport@meraas.ae

How can I make payment on RealConnect?

Using QuickPay option that is available on the online portal - www.realconnect.ae

Why am I not able to login?

The email address or contact number that you are using may not be updated on our database. Please drop us an email on customersupport@meraas.ae requesting to update your details.

Where do I see the project construction updates on realconnect?

You will be able to find the project updates in "My Properties" tab. You may also visit the Dubai Rest Application to find project updates based on inspections done by DLD.

Why is my SOA not updated?

SOA updates are subject to funds which are verified and updated by our collections/finance team. Please share with us proof of payment in order to trace, verify and update the payment on the SOA.

How do I update my details on RealConnect?

Please drop us an email on customersupport@meraas.ae requesting to update your details.

Is there an issue on RealConnect?

The application may encounter some technical issue or updates. Please share with us a screenshot of the issue you are facing on customersupport@meraas.ae to invest page.

What documents are required to register the property with DLD?

Registration of property is applied with DLD through the developer. Documents required are listed below:

- Passport Copy of the Owner & Co Owner's (If Application)
- EID for UAE Residents
- Visa for UAE Residents
- ID Proof from the country of residence (International Customers).

Does Dubai Properties/Meraas offer freehold properties?

Yes, Meraas sells freehold properties to both local residents and international investors. With communities and towers in some of Dubai’s most popular destinations.

Who owns Dubai Properties/Meraas?

Meraas is a subsidiary of, and the real estate arm of Dubai Holding, a global investment conglomerate.

By law, can you buy properties in Dubai?

Yes, the laws in Dubai permit residents and international investors to purchase property in Dubai's freehold market.

Can foreigners/expats buy houses in Dubai?

Yes, any person of any nationality, whether they are a resident of Dubai or based abroad, can purchase property in Dubai's freehold market. You are not required to hold any type of residency or similar permit in order to purchase property.

Can I buy a house in Dubai and get a residency visa?

Investors, homeowners apply for UAE residency visas as per the law announced in May 2018 by the UAE government. For more information of visa application process, kindly contact GDRFA

Can I rent a unit in one of Meraas projects?

Rentals in Freehold projects is not managed by Meraas as they are sold to investors. You may contact external real estate brokers for more details.

Who manages Residential Leasing in Meraas communities?

Residential Leasing in our communities is managed by Dubai Holding Asset Management

Who manages Commercial/Retail Leasing in Meraas projects?

Commercial/Retail leasing is managed by Dubai Rentals which is the under the umbrella of Dubai Holding Asset Management

Are properties in Dubai subject to VAT?

The UAE government implemented a landmark policy by introducing value-added tax (VAT) at a rate of five per cent, effective from January 1st, 2018.
The VAT law states that all real estate transactions, apart from the sale of vacant commercial properties and commercial property leases, are either not subject to or exempt from the tax.
In other words, there is no VAT charged on the rent for residential accommodation. However, it is possible that a residential tenant benefits from other services – either included in the rental agreement or in addition to the agreement – that are subject to VAT.

Where is your Office located?

Customer Care Center: Business Bay - Opposite Vision Tower - Dubai Holding Real Estate Customer Care Center
Head Office: Business Bay - Vision Tower - 10th Floor
Sales Center: Citywalk Building 09

Office Working Hours?

Customer Care Center: Monday to Thursday - 08:00am to 05:00pm (Last Token: 04:30pm) and Friday 08:00am to 12:30pm (Last Token: 11:30am) & 02:30om to 05:00pm (Last token: 04:30pm)
Head Office: Monday to Thursday - 08:00am to 05:00pm
Sales Center: Monday to Thursday - 08:00am to 05:00pm. Friday - 08:00am to 12:30pm & 02:30pm to 05:00pm. Saturday - 08:00am to 05:00pm

How can I upgrade my unit?

You would have to visit the sales center to check for availability of units as per your preference. The sales agent will raise an upgrade request to the Senior Management for review and approval. If approved, the request will be forwarded to Customer Care Team. A Settlement and reallocation Agreement will be drafted which has to be signed by the owner.

Can I get someone else to pay on my behalf? What are the docs required?

Yes, undertaking letter for payment is required.In case of documents, Emirates ID / Passport Copy for the person who is doing the transaction.

I want to change my unit, what should I do?

Change of units is possible subject to availability of interested project/unit and management approvals.

Can I pay cash?

Yes. Only once you make a cash payment transaction amounting to AED 55,000 from the total Value.

When will I receive my Title Deed?

1. Upon completion of 100 % payment and paying the Title Deed Fees.
2. Finance confirmation on any pending amounts (LPF) if applicable that needs to be cleared.
3. Once the unit is handed over.

Can I pay credit card or managers cheque?

We accept the below:
1. Manager cheque
2. Credit Card / Debit card upto 20% of total sales Value (Free of Charge)
3. Credit Card / Debit card through our portal and no limitations to the amount. However, the applicable charges will be 1.5% from the total paid amount.
4. Normal PDC's / CDC's will be accepted for any local bank
5. Bank Transfer from any account

What is the Bounced Cheque Penalty?

1000 AED + 5% VAT

What is the DLD Fees?

The standard Dubai Land Department (DLD) fees is 4% from the total property.

Is there Post Handover payment plan?

For each project, we will announce the payment plan options and the same will be mentioned clearly in the SPA.
1. 40% during the construction and 60% at the time handover
2. 50% during the construction and 50% at the time handover
3. Post handover payment plan and it depends on SPA.

Can I get discount if make full payment in advance?

No discount policy exist. Hence, the normal payment plan as per the SPA should be adhered.

What is the cooling system used in the project (Dewa or Chiller)?

It depends on the project. For most of the buildings, it will be chiller and for villas it will be DEWA. However, all this will depend on a particular area/ project and our sales team will confirm on it.

Is Solar Panel allowed in the Project?

Most of our projects, Solar panel will be provided from our end. Our Sales team will update you on the same.

What is the Service Charge Fees?

Service Charge Fees will be notified to you by the Sales consultant. The amount is as per the Sq.Ft of the total plot area.

Is there any Community charge / fees applicable for a Unit?

Yes. For any project a community fee is applicable and once the unit is ready for handover, we will notify you for the service charges that will be applicable.

What is the selling options to buy my property?

We are happy to support you but unfortunately, we don't deal in buying the properties and you can approach the secondary market to explore more options for selling and you can contact Meraas customer care to assist you with resale process..

What are the Option of buying a plot in Meraas?

We will create a Lead in the system and the concerned team will revert back to you by referring to the inventory for available options in order to notify you.

I would like rent a retail Space in Meraas Project?

Please contact Dubai Retail on 800738245

Option of Long team Leasing for a plot/land ?

We will create a Lead in the system and the concerned team will revert back to you. TBC

How can I register my name for the new launch?

Customer has to proceed with the registration in our official website/landing pages on www.meraas.com 
Once customer has submitted his interest in the upcoming launch the customer will receive an invitation through the registered email address a long date, time and location.

When is the new launch date for xxx project?

In case if the details are shared via email “the new launch of the xx project will be on date xx , between xxx time to xx time and the location is xxx.”
In case if the details are not shared via email “ Kindly note that once you proceed with the registration in our website the exact Launch date will be shared with you, the time of the launch will between xx to xx and location is xx”.

Is there available parking for Sales boutique?

A private parking specifically for the sales boutique is not available but public City Walk Park is free for the first 1 and a half hours and an additional one and a half hour free when requested from the sales office.

Do I get a discount if I register direct?

We would love to serve you as a direct customer however we don’t offer any discount.

What is the token sequence?

Tokens are generated basedA on registration, so we recommend you register as soon as we announce the project.

If I register multiple times, do I get a better chance?

Duplicate registration will not help. We assure that for every registration, there is a token generated and based on the provided token's, we will be more than glad to assist the broker.

How much should I pay at the launch event?

Down payment is usualy 20% and DLD Fee is 4% - TBC

Where can I pay the charges, penalties…etc?

In the sales center (Sales Boutique - bulding 09 - City Walk).

I have registered my interest in xx project and did not receive a token number yet?

Since we have a queue system, we will approach the next available person/broker to approach us in order to register. This set up activity is quite transparent.

What are the DOCs required for new booking for Customers?

There are four types related to this:
1. For Local Customer (UAE Nationals) - Emirates ID, Passport copy, cheque book & Jinsia book
2. For Local Customer (UAE Nationals) without Jinsia - Passport copy, EID & Kholasat Al Qaid is required.
3. For GCC Nationals - Local ID for their county, Passport Copy, EID (If they have).
4. For International Customers - Passport Copy, Local ID in order to register with DLD.

How to register as broker?

Email/website/ visit the office

May I know the Broker Registration email?

Our broker email address is agents@dhre.ae

What are the documents required in order to register with Meraas?

Kindly follow the link and refer to all the details prior to register on the provided website - (link will share ).

I have registered my interest in xx project and received an invitation without a token number?

Kindly note that you may visit the launch with the invitation, and you will be receiving a physical token depending on time of arrival “first come first served”.

I received a notice for renewal, When is the last date I can come and renew or decide not renew?

TBC by Sales Operations

I have client who might be interested in your properties , do I get any commission If I bring him/her ?

Commission is only applicable to the brokers who are registered with us. However the commission ratio will be based on the project and the signed agreement between both the parties.

May I know how much is the commission rate?

The commission rate is according to the contract signed between us and the real estate broker. Moreover, it depends on the project & its official announcements.

May I know if there is more commission in the new project launch?

That will be as per the agreement between brokerage company and MERAAS. However, for any changes all the registered brokers will be notified.

May I know the list of available units?

Brokers who are registered with us are having access to our updated Inventory in order to ensure a seamless transition.

Can I get someone else to pay on my behalf? What are the docs required?

Yes, undertaking letter for payment is required. In case of documents, Emirates ID / Passport Copy for the person who is doing the transaction.

I want to change my unit, what should I do?

Change of units is possible subject to availability of interested project/unit and management approvals.

How to register as Broker/Agent?

Email/website/ visit the office.

May I know the Broker Registration email?

Our broker email address is agents@dhre.ae

I would like to register with Meraas and DP?

Same Process exist for both DP & Meraas. For more clarifications, please contact on the Toll-Free number of its respective entity.

I have registered my interest in xx project and received an invitation without a token number?

Kindly note that you may visit the launch with the invitation, and you will be receiving a physical token depending on time of arrival “first come first served”.

If I am registered with Meraas I’m considered registered with DP also?

You have to register for both entities. Hence, please approach respective entity

May I know the sales boutique working hours and location? (As broker or interested customer)

Sunday - Closed
Monday 8 AM–5 PM
Tuesday 8 AM–5 PM
Wednesday 8 AM–5 PM
Thursday 8 AM–5 PM
Friday 8 AM–12:30 PM, 2:30–5 PM
Saturday 8 AM–5 PM

Location - City Walk Phase 2 Building 09 - Dubai

I received a notice for renewal, When is the last date I can come and renew or decide not renew?

TBC by Sales Operations

I have client who might be interested in your properties , do I get any commission If I bring him/her ?

Commission is only applicable to the brokers who are registered with us. However the commission ratio will be based on the project and the signed agreement between both the parties.

Since milestone is delayed will this affect the dates on my payment plan?

The payment due dates will be updated based on the Project Management's confirmation. Payment notification will be issued to the owner in advance, prior to the new due date.

Who we are?

Meraas is passionate about creating incredible living experiences which enhance creative lifestyles and reinforce Dubai's global reputation as a leading destination of choice. We bring spaces to life and create homes for you to belong. Our spectrum of destinations has shaped the energy of the city, laying down foundations of unimaginable luxury in one of the most valuable destinations on earth.

How to register as Broker/Agent?

Email/website/ visit the office.

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